Conversational Analytics
Conversational Analytics
Conversational Analytics
Transform Customer Interactions
with Conversational Analytics
Leverage GenAI and BigQuery to turn conversations into insights, improve service, and optimize operations.
Conversations Are Data—Don’t Let Them Go to Waste
Conversations Are Data—Don’t Let Them Go to Waste
Conversations Are Data—Don’t Let Them Go to Waste
Every customer interaction holds valuable insights, but most companies only scratch the surface. Traditional reporting can’t capture tone, intent, or root causes at scale. Agent Analytics unlocks real-time visibility into service performance, helping you boost satisfaction, reduce escalations, and manage risk.
Every customer interaction holds valuable insights, but most companies only scratch the surface. Traditional reporting can’t capture tone, intent, or root causes at scale. Agent Analytics unlocks real-time visibility into service performance, helping you boost satisfaction, reduce escalations, and manage risk.
Every customer interaction holds valuable insights, but most companies only scratch the surface. Traditional reporting can’t capture tone, intent, or root causes at scale. Agent Analytics unlocks real-time visibility into service performance, helping you boost satisfaction, reduce escalations, and manage risk.
Sentiment & Tone Analysis
Sentiment & Tone Analysis
Sentiment & Tone Analysis
Understand how customers feel during every interaction, from satisfaction to frustration, with GenAI-powered sentiment tracking.
Understand how customers feel during every interaction, from satisfaction to frustration, with GenAI-powered sentiment tracking.
Understand how customers feel during every interaction, from satisfaction to frustration, with GenAI-powered sentiment tracking.
Agent Performance Metrics
Agent Performance Metrics
Agent Performance Metrics
Measure resolution rates, response quality, and escalation trends to highlight strengths and identify coaching opportunities.
Measure resolution rates, response quality, and escalation trends to highlight strengths and identify coaching opportunities.
Measure resolution rates, response quality, and escalation trends to highlight strengths and identify coaching opportunities.
Root-Cause Discovery
Root-Cause Discovery
Root-Cause Discovery
Uncover recurring drivers behind escalations or long resolution times to streamline processes and improve outcomes.
Uncover recurring drivers behind escalations or long resolution times to streamline processes and improve outcomes.
Uncover recurring drivers behind escalations or long resolution times to streamline processes and improve outcomes.
Compliance & Risk Monitoring
Compliance & Risk Monitoring
Compliance & Risk Monitoring
Automatically detect sensitive topics, policy breaches, or regulatory red flags to minimize business risk.
Automatically detect sensitive topics, policy breaches, or regulatory red flags to minimize business risk.
Automatically detect sensitive topics, policy breaches, or regulatory red flags to minimize business risk.
Scalable Insights in BigQuery
Scalable Insights in BigQuery
Scalable Insights in BigQuery
Analyze millions of conversations in seconds, using BigQuery as the backbone for real-time, enterprise-grade analytics.
Analyze millions of conversations in seconds, using BigQuery as the backbone for real-time, enterprise-grade analytics.
Analyze millions of conversations in seconds, using BigQuery as the backbone for real-time, enterprise-grade analytics.